The Urgent and Emergency Programme is a Welsh Government national programme. The Minister for Health and Social Services requested an understanding of ‘what good looks like' for patients accessing an Emergency Department in Wales and the creation of a National Emergency Department Quality & Delivery Framework (EDQDF) for NHS Wales. This will include work to agree care standards, a uniform approach to measuring activity and a nationally agreed model of care for Emergency Departments to enable optimisation of clinical outcomes and patient and staff experience.
It is the intention to build upon the work which led to the creation of a transformational model and associated benefits for emergency ambulance services within the broader Welsh Unscheduled Care System, and the development and implementation of a new model for Emergency Departments within a Quality & Delivery Framework. This provides a blueprint for enabling the delivery of overarching outcomes aligned with the Parliamentary Review’s quadruple aim:-